Support & frequently asked questions
HOW DO I JOIN THE KNOT CLIMBING GYM?
First sign the waiver online, then come visit us! Joining the gym is only available by stopping in! This way our staff can give you a tour of the facility, explain all the perks, and answer questions you may have about your membership.
WHAT ARE MY MEMBERSHIP OPTIONS?
To keep things simple we offer a flat rate membership. The price is currently $75/mo and comes with all the great amenities and perks listed on our 'Amenities' page. Once you establish a membership, you will stay at that price as long as you keep your membership active. There are no initiation or cancellation fees!
Membership freezes are available for $8 a month to keep your membership active while you need some time off. If you need to cancel or pause, your membership will remain active until the end of the month. All membership changes must be requested through the 'Membership' page on our website. Please submit your request at least 5 days before the 1st of the month to ensure that your request will be processed before billing.
CAN MY KIDS JOIN? IF SO, WHAT ARE YOUR OPTIONS FOR KIDS MEMBERSHIPS?
Kids memberships are available for children ages 5 to 12. They are $25/mo. Youth memberships are available for children 13 to 18. They are $45/mo. Both of these options come with limitations and must be attached to an adult membership.
Youths 16 and older may sign up for a full membership or a youth membership, depending on their situation. Please email us or stop in to discuss youth membership options.
All children 12 and under must be supervised by an adult. We have a strict 1:1 policy for kids to adults, meaning that if there are two children at the gym, they need to be accompanied by at least two adults.
It's worth noting that our gym can get very busy at times. This can make it hard for smaller kids to find space in our gym without people climbing overhead, so we recommend that all our 12 and under members to finish their climbing sessions by 6pm on busy nights.
DO YOU OFFER DAY PASSES?
We currently do not offer day passes. Our focus is on our dedicated climbers. We simply don’t have the building size to accommodate both our growing membership and day passes. However, all our members get 1 monthly pass to use on a guest. Our members may also buy an extra guest pass for $15 each. So if you just want to try it out, find a member and bug them to take you. They’re usually happy to do so.
Are you from out of town and a member at another climbing gym? Bring your membership tag or belay card and we will hook you up with a bonus pass for $15.
WHAT ABOUT PUNCH CARDS?
We currently do not offer punch cards.
WHAT ARE YOUR BUSINESS HOURS?
M/T/W/Th 7am - 11pm
F/Sa/Su 7am - 10pm
DO I NEED MY OWN GEAR?
All memberships and guest passes include free rentals of shoes, harnesses, ATC devices, and chalk bags. We sell a full line of gear in our shop as well. Members receive 20% off of all products in our gear shop.
DO YOU HAVE AUTO-BELAYS?
We currently do not have any auto-belays.
CAN I BRING A NON-MEMBER FRIEND OR FAMILY MEMBER TO TRY CLIMBING?
Please do! All members can bring a guest for free once a month. After this pass is used, members can purchase additional guest passes for $15 each, or $10 each for Beta Members. You can bring up to 3 guests at one time.
Classes & Training
I’M NEW TO CLIMBING, HOW CAN I LEARN MORE?
Our staff will be happy to answer any questions you may have about climbing and getting started. The best way to learn is to just get on the wall and try it out! Beyond that, we offer belay classes and an intro to climbing class that can be found on our 'Classes' page. These are free for members. Additionally we have a customized fitness plan that is tailored to making you a stronger climber. For more information, feel free to reach out to us via email or social media.
WHAT’S YOUR MAXIMUM CAPACITY?
The current max capacity is 75 climbers in the gym. Peak times are between 4pm and 9pm.
DO I NEED TO MAKE CLIMBING RESERVATIONS?
We encourage our members to sign up for climbing slots daily between 3pm and 9pm on weekdays and 8am and 4pm on weekends. You can do this through our RGPro app. It ensures that you will be able to climb in the gym for the times you selected. If you do not make a reservation and we are at capacity, you will be asked to wait until room clears.
HOW DO I SIGN UP FOR CLASSES?
You can do this by visiting our classes page and using the calendar widget to sign in. Or you can download the RGPro app to access the same calendar.
HOW DO I GIVE FEEDBACK?
Fill out this feedback form and we will get back to you as soon as possible.